Contact Information

Customer Support

For any questions, concerns, or issues with your order, please don't hesitate to reach out to our dedicated support team at support@sylvanae.shop.

Support Hours

We are available to assist you from Monday to Friday, 9:00 AM – 6:00 PM EST. Please note that we strive to respond to all inquiries within 1–2 business days.

Order Inquiries

If you have any questions or concerns regarding your order, please include your order number in the subject line of your email to ensure a prompt and efficient response. This will enable our support team to quickly locate your order and provide the necessary assistance.

Store Information

Sylvanae can be reached at support@sylvanae.shop. Our store is committed to providing you with the best possible shopping experience, and we appreciate your feedback and suggestions. Last updated: June 1, 2026