Sylvanae Shipping Policy

Last updated: June 1, 2026

Order Processing

We strive to process all orders within 1–2 business days. Once your order has been dispatched, you will receive a tracking email to keep you informed of the status of your shipment.

Domestic Shipping — United States

The following shipping options are available for domestic orders within the United States:

Shipping Method	Estimated Delivery	Cost
Standard/Free	5–7 business days	Free
Expedited	3–5 business days	Calculated at checkout
Express	1–3 business days	Calculated at checkout

International Shipping

For international orders, please allow 7–21 business days for delivery. Please note that customs and duties are the responsibility of the customer, and any additional fees will need to be paid upon delivery.

Order Tracking

Once your order has been dispatched, you can track the status of your shipment using the tracking number provided in your tracking email.

Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during shipping, please contact us at support@sylvanae.shop within 10 days of the estimated delivery date. Please include your order number and photos of any damaged items, and we will work with you to resolve the issue.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us at support@sylvanae.shop. We're here to help.