Return & Refund Policy

Last updated: June 1, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged
• Not be a final sale or clearance item

 

How to Request a Return

To initiate a return, please contact our support team at support@sylvanae.shop with your order number and reason for return. We will respond within 1–2 business days with instructions on how to proceed.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's policies. Please note that refunds will only be issued to the original payment method.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to see if the refund is pending. If you still have not received your refund, please contact us at support@sylvanae.shop and we will investigate the matter.

Exchanges

We only offer exchanges for defective or damaged items. If you receive a defective or damaged item, please contact us at support@sylvanae.shop and we will provide instructions on how to proceed with an exchange.

Return Shipping

The customer is responsible for paying return shipping costs. We recommend using a trackable shipping service, especially for orders over $75, to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at support@sylvanae.shop. We will respond promptly to assist you with your inquiry.